Refund policy

Refund Policy

Our Commitment Your satisfaction is important to us. Please read our policy below so you know what to expect.

Return Window We accept return requests within 14 days of delivery. To be eligible, items must be unused, in their original condition, and in original packaging.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-Returnable Items The following items cannot be returned: items marked as final sale, intimate apparel, gift cards and items damaged due to misuse. Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

How to Request a Return To start a return, contact us at support@jayceel.com with your order number and a description of the issue. We will respond within 2–3 business days with next steps.

Damaged or Incorrect Items If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos. We will arrange a replacement or full refund at no cost to you.

Refunds Once your return is approved, your refund will be processed to your original payment method within 5–10 business days. Shipping costs are non-refundable unless the return is due to our error.

Exchanges We do not offer direct exchanges. Please return your item and place a new order.

Late or Missing Refunds If you haven't received your refund after 10 business days, please check with your bank first, then contact us at support@jayceel.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.